Frequently Asked Questions
Everything you need to know about our home collections and services.
What are your shipping rates and delivery times?
We offer worldwide shipping with delivery times typically ranging from 2-5 business days within Europe and 5-10 business days for international orders. Shipping costs are calculated at checkout based on the weight of the items and your location.
What is your return policy for home accessories and furniture?
You can return any item within 30 days of receipt, provided it is in its original condition and packaging. Please note that furniture and large items may require special return handling and a restocking fee may apply.
Are your products sustainably sourced?
Sustainability is at the heart of our design philosophy. We prioritize natural materials such as organic cotton, recycled polyester, and FSC-certified wood, and we work closely with our suppliers to ensure ethical production standards.
How do I care for my Ferm Living products?
Each product comes with specific care instructions. For textiles, we generally recommend gentle washing; for furniture and brass items, we suggest using a damp cloth and avoiding harsh chemicals to preserve the finish.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey to your home.